Question 1

How quickly can you come out?

Accepted Answer

In most cases we reach Brooklyn addresses the same day or the next day. Weekday appointments run between 10AM and 7PM, and weekend slots run 2PM to 7PM. Call (929) 765-6925 to confirm the next open window for your ZIP code.

Question 2

Do you offer same-day service?

Accepted Answer

Yes. Same-day appointments are available depending on the schedule and your location — roughly 7 out of 10 calls placed before 2PM get a same-day visit inside Brooklyn.

Question 3

Do I need to be home for the repair?

Accepted Answer

Yes, an adult (18+) needs to be present for access and to approve the repair. A typical visit takes 45 to 90 minutes when the required part is already on the van.

Question 4

What areas do you serve?

Accepted Answer

We serve Brooklyn and the surrounding NYC area within a 20-mile radius — Manhattan, Queens, the Bronx, Staten Island, Long Island City, plus Hoboken, Jersey City, and Yonkers.

Question 5

How much does a repair cost?

Accepted Answer

Cost depends on the appliance and the failed part. Most household repairs land between $150 and $450 including parts and labor. You always get an upfront quote before any work begins — no hidden fees, and no charge for work you don't approve.

Question 6

Do you provide warranties?

Accepted Answer

Yes. Every repair carries a 3–6 month warranty covering both parts and labor, so if the same fault returns inside that window we come back at no additional cost.

Question 7

What kind of parts do you use?

Accepted Answer

We install OEM or OEM-equivalent parts — motors, pumps, heating elements, thermostats, timers, switches, control boards, compressors, and igniters. Common parts are stocked on the van; special-order parts usually arrive within 2 to 5 business days.

Question 8

Is it worth repairing or should I replace the appliance?

Accepted Answer

A good rule of thumb: if the repair costs more than half the price of a comparable new unit and the appliance is past 8–10 years old, replacement usually wins. We tell you honestly which side of that line your appliance falls on before you commit.

Question 9

What appliances do you repair?

Accepted Answer

Nine appliance categories: refrigerators, freezers, washers, dryers, dishwashers, ovens, stoves, cooktops, and microwaves — residential and light commercial.

Question 10

Which brands do you work on?

Accepted Answer

All major brands, including Samsung, LG, Whirlpool, GE, Maytag, Kenmore, Bosch, Frigidaire, KitchenAid, Electrolux, Sub-Zero, and Miele.

Question 11

How should I prepare for the visit?

Accepted Answer

Clear access to the appliance, empty it if it holds food or laundry, keep power, water, or gas available, secure pets, and have a parking spot free for the service vehicle if possible.

Frequently Asked Questions

Scheduling & Service Calls

Pricing, Parts & Warranty

Appliances & Brands We Repair

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